Legal
Moroccan Travel Terms and Conditions
The terms your booking is made under, in plain language.
These terms set out the agreement between you and Let’s Visit Morocco when you book a tour with us. By paying a deposit or confirming a booking, you confirm that you have read, understood and accepted them. Please read them before you book rather than after.
The short version. A deposit secures your dates and the balance is paid at the start of your tour in Morocco. Cancel more than 15 days before departure and the deposit is refunded less administrative costs. Within 15 days the deposit is retained. Within 72 hours, or if you do not appear, no refund is due. Travel insurance is your responsibility and we strongly recommend it.
1Who we are
Let’s Visit Morocco is a registered Moroccan travel agency, operating tours since 2016. Our registered address is N° 114 Anassi 1 B, 20630 Casablanca, Morocco.
You can reach us by email at [email protected], by telephone or WhatsApp on +212 684 031 942, or through the contact page. Our travel agency licence details are available on request.
2Definitions
- “We”, “us”, “our” means Let’s Visit Morocco.
- “You”, “the client” means the person making the booking and every member of the party named on it.
- “Tour” means the transport, accommodation, guiding and other services described in your written confirmation.
- “Confirmation” means the written itinerary and price we send you and which you accept.
3How a booking is made
You tell us your dates, party size and what you want to see. We send a written itinerary and a price. Nothing is binding at that stage; you can change anything.
A contract comes into existence when you accept that itinerary in writing and we receive your deposit. At that point we hold your dates, reserve accommodation and assign a vehicle and driver. The person who makes the booking does so on behalf of everyone named on it and is responsible for payment.
4Prices and what they include
We quote per party rather than publishing fixed prices, because the cost per person falls as the group grows. Your written confirmation states the total price, the currency and exactly what is covered.
Unless your confirmation says otherwise, our tour prices normally include private air-conditioned transport, an English-speaking driver-guide, accommodation in riads or hotels, desert camp accommodation with camel trek where the itinerary includes it, breakfast and dinner each night, fuel and all transport costs, and pick-up and drop-off at your accommodation.
They normally exclude international flights, lunches, drinks, entrance fees to monuments and museums, licensed local guides inside the medinas, tips, personal expenses and travel insurance.
Once we have confirmed your booking in writing, the price will not change unless you ask us to change the itinerary, or in the exceptional case of a government-imposed tax or charge that did not exist when you booked.
5Payment
To confirm your tour a deposit is required. Payment instructions are provided at the time of booking. Payments can be made by bank transfer, in cash, or by another method agreed in advance.
The balance is paid at the start of your tour in Morocco, unless we have agreed something different in writing. We do not require full payment months in advance.
6Changes you make
Tell us as early as you can and we will do what we reasonably can. Changes requested more than 15 days before departure can usually be made at no charge beyond any difference in cost, for example a different standard of accommodation or an extra night.
Changes requested closer to departure may not be possible, because accommodation and desert camps will already have been reserved on your behalf and may be non-refundable to us. Where a late change reduces the length or content of your tour, it is treated as a partial cancellation under the section below.
7Cancellation by you
We understand that plans change. If you need to cancel, the following applies according to when we receive your written cancellation:
| When you cancel | What happens |
|---|---|
| More than 15 days before departure | Refund issued, with applicable administrative costs deducted |
| Within 15 days of departure | The deposit becomes non-refundable |
| Within 72 hours, or no-show | No refund can be granted |
Cancellations must be sent to us in writing, by email or WhatsApp, and take effect on the day we receive them. If your travel insurance covers cancellation, we will provide whatever documentation your insurer needs.
8Changes we make
Itineraries may be adjusted because of circumstances outside our control, including weather, road or mountain-pass closures, local events, strikes or safety concerns. Where this happens we will provide alternative arrangements of equal or higher value wherever possible, and we will explain the reason.
Most such changes are minor: a different route between the same two places, or a comparable hotel in the same town. If a change is significant, meaning it materially alters the character of your tour, you may accept the alternative, accept a different date, or cancel and receive a refund of amounts paid for the affected portion.
9Cancellation by us
We will not cancel your tour except for reasons genuinely beyond our control, such as a serious safety situation, a natural event, or a government restriction. If we cancel for such a reason, you will be offered an alternative date or a refund of the amounts you have paid to us for the services not delivered. We are not liable for costs you have incurred separately, such as flights, which is one of the reasons insurance matters.
10Circumstances beyond control
Neither party is liable for failure to perform where that failure is caused by events genuinely outside reasonable control, including extreme weather, flooding, snow closing mountain passes, fire, epidemic, civil unrest, strikes, border closures, government action or similar. In such circumstances we will act reasonably to find alternatives and to limit any loss to you.
11Passports, visas and entry requirements
Ensuring that you hold a valid passport, any required visa and any other entry documentation is your responsibility. Requirements depend on your nationality and can change. We are happy to share what we know, and our guide to travel visa requirements for Morocco sets out the general position, but you must confirm your own position with the Moroccan consulate for your country before travelling.
We cannot accept responsibility, and no refund is due, if you are refused boarding or entry because of missing or invalid documentation.
12Health, fitness and accessibility
Please tell us at the time of booking about any medical conditions, allergies, dietary requirements, mobility limitations or other special requirements, so that we can plan safely and comfortably around them. This is genuinely useful information rather than a formality: it affects which accommodation we choose and how we pace the driving.
Some parts of Morocco involve rough tracks, altitude, heat, and walking on uneven ground in medinas and gorges. Camel riding, desert camps and mountain walking carry inherent risks. If you are unsure whether an element is suitable, ask us and we will tell you honestly and suggest alternatives.
13Accommodation
Your confirmation names the accommodation we intend to use. Where a property becomes unavailable for reasons outside our control, we will provide accommodation of an equal or higher standard in the same area and tell you in advance where possible. Room categories, bedding configurations and facilities vary between riads and small hotels, and photographs published by a property are not something we control.
14Behaviour
Guests are expected to provide accurate personal information at the time of booking, to respect local customs, laws and cultural practices, and to follow all safety instructions given by guides or drivers.
We reserve the right to end a tour, without refund, where a guest’s behaviour endangers themselves or others, causes serious offence, or makes it unreasonable to continue. This is a provision we have essentially never had cause to use, and it exists to protect our drivers and other guests.
15Children and minors
Children are welcome on every tour we run and travel under the supervision and responsibility of their accompanying adult at all times. Child car seats are not standard in Moroccan vehicles; if you need one, request it in advance and we will confirm the arrangement in writing.
16Luggage and personal belongings
You remain responsible for your own belongings throughout the tour. Vehicles are not left unattended with valuables where this can be avoided, but we cannot accept liability for loss, theft or damage to personal property, which is a standard risk covered by travel insurance.
17Travel insurance
We strongly recommend that every traveller holds comprehensive travel insurance covering medical emergencies and repatriation, lost or delayed luggage, trip cancellation and curtailment, and personal accident. If your itinerary includes desert camps, mountain walking, quad biking or similar activities, check that your policy covers them, as many standard policies exclude some of these.
18Our role and our liability
Let’s Visit Morocco acts as a travel organiser and intermediary. We select and coordinate transport, accommodation, guides and activities. We are not responsible for the acts or omissions of third-party providers, such as hotels, riads, camps, restaurants and activity operators, unless negligence on our part can be shown.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud, or for any other liability that cannot be limited under applicable law.
Where our liability is not excluded, it is limited to the total amount you have paid to us for the tour in question.
19If something goes wrong
Tell us at the time. This matters more than anything else in this document. If a room is not as promised, if the vehicle has a problem, if your driver is not doing what was agreed, contact us immediately and we will try to put it right while you are still in the country and it is still fixable.
A complaint raised on the day can almost always be resolved. The same complaint raised a month after you have flown home usually cannot. If a matter remains unresolved at the end of your tour, write to us at [email protected] within 28 days of your return, setting out what happened, and we will respond.
20Photography
We occasionally take photographs during tours and may use them in our marketing. If you would prefer that images including you or your family are not used, simply tell your driver or email us, and we will not use them. You are equally welcome to ask before photographing people you meet in Morocco, which is normal courtesy and usually warmly received.
21Your personal data
We collect only the information needed to arrange and deliver your tour, and we share it only with the accommodation, guides and providers who need it to serve you. Every accommodation in Morocco is legally required to register guests with the police, which is why passports are requested at check-in. Full details are set out in our privacy policy.
22Website content
All materials on this website, including text, images and multimedia, are owned by Let’s Visit Morocco. Unauthorised use, reproduction or distribution is prohibited.
23Governing law
These terms are governed by Moroccan law, and the courts of Casablanca have jurisdiction over any dispute arising from them. This does not affect any statutory rights you may have in your own country of residence.
24Changes to these terms
We may update these terms from time to time. The version that applies to your booking is the one published on the date your booking was confirmed, and we will send it to you on request. The date this page was last updated is shown at the top.
25Contact
Questions about anything on this page are welcome, and we would much rather answer them before you book.
- Email: [email protected]
- Telephone and WhatsApp: +212 684 031 942
- Address: N° 114 Anassi 1 B, 20630 Casablanca, Morocco
- Online: contact form
